Frequently Asked Questions
I need my item by a certain day. Will it get here on time?
If you need your order in less than 1 week we recommend contacting us before or immediately after placing your order to see if we will be able to fulfill the order on time.
Do You Ship Internationally?
We ship internationally to most countries, but there are limitations. Due to the CITES treaty any instrument containing certain woods (including Rosewood) cannot be shipped internationally. Shipping fees for large or low value items are often prohibitively expensive.
Can I pay online and pick up in store?
We do not offer in store pickup at this time. Our payment processors require us to submit tracking information for all orders placed online. We can hold items up to 7 days for you to make the purchase in store.
Can I have the item shipped to another address? OR: This item is a gift; can I have it mailed directly to the recipient?
Our credit card processors utilize automatic filters that often block transactions where the billing and shipping address do not match. To reduce the likelihood of your payment being rejected we recommend having the order shipped to your billing address.
I submitted the wrong address. Can I change it?
We are required to ship to the “Ship to” address on the order. In the event that an address change is necessary (recently moved, etc.) we would need to cancel the order, and have it placed again with the correct address.
Can I pay over the phone?
We do not take any full payments over the phone. Non-refundable 50% deposits for Special Orders can be placed over the phone. The same card MUST be used to pay the balance in store when the item is picked up.
Can I place an order by check?
While we do accept mail-in personal and business checks, we do not recommend it due to the long processing time and difficulties should your order need to be canceled or changed. We will ship to the address printed on the check by your bank, after the check clears the bank. Please contact us prior to placing an order through this method, only if none of our other methods are available to you.
Is this item really in stock?
Our website is not connected to our inventory system. If you order an item that is out of stock we will contact you shortly with options, which may include special orders, alternate models, or cancellation. You are also welcome to contact us prior to placing an order to confirm stock.
What is your hold policy?
We can hold items without a deposit for up to 7 days. After 7 days the item will be returned to store stock and we can no longer guarantee availability.