TERMS & CONDITIONS
HAWAII FREE SHIPPING
Hawaii residents not seeing FREE SHIPPING?
Make sure to scroll the bottom of the screen and select Hawaii as your location.
Shipping to Washington State is currently not available through this website. If you are interested in making a purchase from Washington please contact us. We would be happy to make our listing available on Reverb.com for you to purchase.
Shipping charges are automatically calculated by our website based on the customer's location and selected shipping method, and may differ from the actual cost of shipping. Shipping charges processed through our website are final and will not be adjusted. If you have any questions about your shipping charge please contact us prior to placing your order.
Free shipping is only available to Hawaii addresses for qualifying single items of $20 and up. Some items may not be eligible for free shipping. If we are not able to offer you free shipping, you will be notified after the order is received.
For shipping addresses outside of Hawaii, we ask that you select a shipping method during checkout. If one is not selected, we will refund your purchase and contact you. The free shipping method is determined by Easy Music Center. If you have any shipping limitations (P.O. Box, has to be Fedex, etc.), please mention it in the notes of your order. We will try to accommodate your needs, but if the method you choose incurs a larger cost than our normal free shipping method (USPS priority or ground), we will contact you about an up-charge.
The billing person is designated as the person authorized to pick-up the order. You will need a valid photo ID along with your order number. You must have the ability to confirm pick up of your order by marking the Mark As Received button on the Purchases page on either the main website or the mobile app before leaving the store.
Any order that is not picked up within 72 hours will be canceled and refunded. Please contact us if you are unable to pick you up your order within that time frame.
*Please note we are still BETA testing the LOCAL PICKUP feature
Please allow an additional 1-2 business days (Monday - Friday from 10:00 AM to 5:00PM) for order processing. This processing time is in addition to the period stated on the shipping method. Orders are collected by the carrier the business day after processing. Weekends and holidays are not counted in the processing window. We do not take responsibility for delays caused by the shipping company.
Our website is not an accurate indicator of wether items are in stock. If an ordered item is not in stock at either store location we will contact you to make arrangements. You are welcome to call our store or contact us to confirm stock prior to ordering.
Items in stock only at our Pearl City store will ship once they have been transferred to our Honolulu store. We will notify you if this would cause a delay beyond our normal handling period.
Occasionally the only item in stock for a given model will be our display model. In the majority of cases these items are in the same condition as boxed items. We will notify you prior to shipping any display model regardless of condition.
Pricing on our site may not be valid. The site is continuously being updated, and some pricing shown is incorrect. We apologize for any inconvenience this may cause. Our prices are not a commitment to sell at that price. If you are unsure, feel free to email firstname.lastname@example.org for validation. We reserve the right to deny an order that involves invalid pricing.
You have 10 days from the time your product arrives to decide if you would like to return it. Merchandise must be resalable as new, in original condition and packaging. In the event you decide to return an order for any reason besides the item(s) being defective you will be responsible for the shipping cost back to us, and the cost of the initial freight will be subtracted from your refund even if you received free freight on that order.
Please contact us by email if you would like to do a return or an exchange (email@example.com).
If it seems that your product was damaged while being shipped to you, please contact us immediately.
If your product is defective and didn’t sustain damage during the shipping process, please contact us within the 10 day return period upon arrival of your product. If contacted within 10 days, we will send you a return label. If the product is defective, we will replace the product at no charge to you.
If you experience any issues after our 10 day return period, we recommend you contact the manufacturer directly.
This return policy only applies to online sales due to the time required to ship orders. Our in-store return policy is different and cannot be applied to online, nor can our online return policy be applied in-store.
In all cases, you must have your order number, invoice number or original receipt.
Due to health concerns and other factors, these items exempt from our return policy.
All Sales are final on the following merchandise: microphones, headphones, earbuds, mouthpieces, ligatures, reeds, orally-operated equipment and instruments, books, DVDs, software, items containing software or software licensing, gift cards, and all consignment, special-order, used, and clearance items.
Factory sealed merchandise cannot be returned once the seal is opened/broken.
Due to the high costs involved when shipping internationally, items are only eligible for return if they arrive damaged or broken. If your item has arrived broken, photographic evidence must be submitted to Easy Music Center within 5 days of receiving the item. Any exceptions would be made at the sole discretion of Easy Music Center.
WARRANTIES & SERVICE
Every new product we sell has a warranty. Every warranty policy is unique. For complete information on the warranty period, exemptions and coverage please see the manufacturer's website or call us at 808-591-0999.
FRETTED INSTRUMENTS CARE
Maintaining proper humidity levels (40-50% humidity) is essential to maintaining your guitar or ukulele. Changes in humidity can affect the way your instrument sounds and plays, and extreme changes will crack the wood, leading to costly repairs. It is strongly recommended that customers, particularly those outside Hawaii, purchase a humidifier and hard case with your instrument to ensure proper humidity levels.
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